Privacy policy

This policy describes what information we collect about you, how we hold it and how we use it.  It covers the use of this website and our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

We take our customers’ privacy very seriously and will treat all your personal information as confidential.  Personal information we hold about you will never be shared with any third parties unless we are asked to by you, the police or other regulatory or government authority.  We take appropriate security measures to safeguard your data and apply security controls to prevent any unauthorised access to it.

This privacy statement applies only to websites belonging to and operated by Trade Cleaning Supplies Ltd T/A Soap Devon Ltd.  We are not responsible for the content or privacy practices of third party web sites that may be linked to our web pages.

Information we collect when you visit our site

When you visit our site we will collect some anonymous information about you.  This may include information about where you are on the internet, including: the URL you came from, your IP address, which version of web browser you’re using, the country where your computer is located, the pages of our website that you view during your visit, the notifications that we’ve shown you, and any search terms that you enter on our website.  We can’t personally identify you using this data.  This non-personal information may be shared with third party anlytics companies

In order to collect this information we may use cookies and tracking software. A cookie (small text file) will be saved to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

We use this information to

  • understand what types of visitors our site receives
  • improve the site by monitoring how it is used
  • avoid showing you notifications that you’ve already received

Information we collect when you contact us

If you contact us via the “contact us” page on this website we will collect the following information: any questions, queries or feedback you leave, your name and your email address.  

If you contact us via phonecall, SMS, email, letter and other correspondence or in person we may collect any information you provide.

This information will be used to respond to you and may be retained by us and used to contact you in future.  If you would like us to remove your details from our records, please let us know via the “contact us” page on this website or the contact details at the bottom of this page.  

Last Updated: 18th February 2017